To provide financial services and products to Africa’s low and middle income entrepreneurs with the view to wealth creation.
To become the Premier Financial Institution in Africa
Our values accommodate all stakeholders. We foster a great and friendly work environment which allows all employees freedom of expression in their opinions whilst nurturing respect. In this regard our core values are; Service Excellence, Respect, Integrity and Leadership.
We are dedicated to providing an excellent service to all clients, irrespective of race, colour, creed, gender, educational background and financial status. We respond to feedback positively and continually review our policies on performance to better serve our clients.
We are in business because of our clients and therefore we treat our clients as we would like to be treated, conducting our recovery process with dignity and respect.
We conduct ourselves honestly and fairly with the view to winning the trust and confidence of those we work with by keeping our word, operating ethically and maintaining high standards of good conduct.
As standard-setters in the financial services, we encourage our clients to be leaders in their communities, through our training schemes and group lending programmes.